Description
We’re seeking a General Manager who is passionate about hospitality, energized by leadership, and motivated to make a lasting impact. This is a hands-on, full-scope role overseeing hotel, restaurant, bar, and event operations — ideal for a leader who thrives in a dynamic environment and enjoys balancing guest experience, team development, and operational performance.
You’ll carry forward a proud local legacy while shaping the next chapter of growth through operational excellence, strategic vision, and authentic community engagement.
Requirements
Key Responsibilities
- Lead all hotel, restaurant, bar, and event operations to deliver exceptional guest experiences and operational efficiency.
- Oversee financial performance, including budgeting, forecasting, and cost management.
- Develop and mentor department heads across Front Desk, Housekeeping, Kitchen, and Events.
- Ensure consistent service standards and compliance with brand, health, and safety regulations.
- Partner with ownership on long-term strategic planning, marketing initiatives, and community partnerships.
- Manage and grow event and catering revenue through high-quality service delivery and attention to detail.
- Maintain strong vendor, supplier, and local business relationships.
- Monitor guest feedback and implement service enhancements.
- Be a visible, engaged leader — present across all departments and active within the local community.
Ideal Candidate Profile
- 5+ years of progressive leadership experience in hotel or resort management, preferably in full-service or independent properties.
- Proven success managing multi-department operations (front desk, housekeeping, food & beverage, and events).
- Strong financial acumen — experience with budgeting, P&L management, and revenue optimization.
- Skilled in people leadership — inspires teams through coaching, accountability, and recognition.
- Excellent communication, problem-solving, and guest-relations skills.
- Hands-on, collaborative leadership style — comfortable leading from both the front line and the office.
- Knowledge of F&B operations, event management, and hospitality systems.
- Bachelor’s degree in Hotel/Restaurant Management, Business, or related field preferred (or equivalent experience).
Why Join Our Team
At the Best Western Caribou Inn, you’ll be part of a tight-knit, family-owned operation that values integrity, teamwork, and pride in service. We believe in:
- Empowering our people to make a difference every day.
- Promoting from within and supporting professional growth.
- Celebrating success as a team and as a community partner.
- Making hospitality personal — because genuine care never goes out of style.
We offer a competitive compensation package, relocation assistance, and the opportunity to lead a property with both heart and history.
Join Us
If you’re a results-driven hospitality leader who thrives in a close-knit, community-based setting and loves developing teams to deliver excellence, we’d love to meet you.
Apply today to lead the next chapter of the Best Western Caribou Inn & Convention Center.
